Returns & Refunds

How to Start a Return

We hope you love your Studio Cinch order, but we understand that sometimes things don’t work out.

If you would like to return an item, please submit a return request through our Returns Portal within 14 days of receiving your order.

START YOUR RETURN HERE:
https://shopify.com/103126794623/account

Once your request has been reviewed and approved, you will receive further instructions on how and where to send your return.

Please do not send any items back to us without first submitting a return request through our Returns Portal.

Return Eligibility

To be eligible for a return, items must be returned:

Unworn
Unwashed
In their original condition
With all original tags and Studio Cinch security tags/tape still attached
Free from makeup, fake tan, perfume, deodorant, body odour, pet hair or any other marks

We kindly ask that all Studio Cinch pieces are tried on with care.

Returns showing signs of wear or which do not meet the conditions above may be rejected and returned back to you.

UK Returns

Customers are responsible for the cost of returning their items.

Once your return request has been approved, you will be provided with instructions on where and how to send your return.

We strongly recommend using a tracked postal service and keeping your proof of postage until your return has been fully processed.

Studio Cinch cannot accept responsibility for parcels lost in transit when being returned to us.

International Returns

International customers are responsible for arranging and paying for their return postage.

Return instructions will be provided once your return request has been approved.

We strongly recommend using a tracked service and retaining your proof of postage.

Where applicable, please clearly mark your parcel as RETURNED GOODS when completing customs documentation.

Exchanges

We currently offer exchanges on UK orders only, subject to availability.

If you would like to exchange an item for another size, please submit a request through our Returns Portal and state the size you would like in the notes section.

Customers are responsible for all postage costs associated with an exchange.

Exchanges will only be processed once your original item has been received, inspected and approved by Studio Cinch. We cannot reserve or guarantee your requested size while your return is in transit.

If you would like a different size as quickly as possible, we recommend placing a new order for your preferred size and returning your original item separately for a refund. This is the quickest way to secure your preferred size before it sells out.

International orders are not currently eligible for exchanges and should be returned for a refund before placing a new order.

Refunds

Once your return has arrived with us, it will be inspected before your refund is processed.

Approved refunds will be returned to your original payment method.

We aim to process returns as quickly as possible. Once your refund has been issued, please allow additional time for the funds to appear in your account depending on your bank or payment provider.