Refund policy

We accept eligible returns requested within 14 days of receiving your order.

All returns must be registered through our online Returns Portal before being sent back to us. Items must be returned unworn, unused and in their original condition, with all original tags and security tape attached. Returns that do not meet these conditions may not be accepted, subject to your statutory rights.

Customers are responsible for the cost of return postage and we recommend using a tracked service and retaining proof of postage.

Once your return has been received and inspected, approved refunds will be issued to your original payment method.

UK exchanges are subject to availability. Stock cannot be reserved while your return is in transit. For the quickest way to secure another size, we recommend placing a new order and returning your original item for a refund.

We do not currently offer direct exchanges on international orders. International customers should return their original item for a refund and place a new order.

Faulty or incorrect items should be reported to us as soon as possible so we can arrange an appropriate resolution.

Items marked Final Sale cannot be returned or exchanged.

For full return information, please see our Returns & Refunds page or contact info@studiocinch.co.uk.